• Customer Service Policy


    Welcome to Rare Beauty. As a premium cosmetics brand offering high-quality makeup products for beauty enthusiasts, we strive to provide exceptional service throughout your shopping journey. Below are the detailed terms outlining our customer service practices to ensure your satisfaction with every purchase.

    Product Availability

    Our inventory is updated regularly to reflect current stock levels, but due to the popularity of certain products, items may sell out quickly. If an ordered item becomes unavailable, we will notify you within 3 business days and provide the following options: (1) a similar product from our curated collection, (2) a full refund to your original payment method, or (3) a store credit for future purchases. This ensures you can still enjoy our premium beauty products even if your initial choice is temporarily out of stock.


    Pricing and Updates

    All prices are listed in USD and may be subject to change based on market conditions or promotional events. We reserve the right to correct any pricing errors (such as a $30 lipstick listed as $3) and may cancel affected orders. In such cases, we will issue a full refund and notify you of the corrected pricing to maintain transparency and fairness in our pricing structure.


    Order Processing

    Orders are typically processed within 4–7 business days (8–12 days during peak seasons or promotional periods). Once your order is processed, you will receive a shipping confirmation email containing your tracking number. For pre-order items or limited-edition collections, we will provide an estimated shipping date at checkout to keep you informed about when to expect your beauty essentials.


    Shipping

    We collaborate with trusted shipping carriers to deliver your beauty products safely and efficiently. Shipping times vary depending on your location (please refer to our Shipping Policy for specific details), and shipping fees are calculated at checkout. For international orders, we include all necessary customs documentation to help minimize potential delays, ensuring your products arrive as smoothly as possible.


    Returns & Refunds

    We want you to love every Rare Beauty product you purchase. If you are not completely satisfied, you may return eligible items within 21 days of delivery for a refund or exchange. Items must be unused, unopened, and in their original packaging. Please contact our customer service team at [email protected] to initiate a return. Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned items.


    Intellectual Property

    All content on rarelbeauty.com and www.rarelbeauty.com, including product images, descriptions, and branding elements, is protected by copyright and trademark laws. Unauthorized use of our content for commercial purposes (such as reselling or promoting counterfeit products) is strictly prohibited. This protection ensures the integrity of our brand and the quality of our beauty offerings.


    Limitation of Liability

    Rare Beauty shall not be liable for: (1) Delays caused by shipping carriers or customs authorities, (2) Out-of-stock items due to high demand, (3) Damages resulting from website usage (such as temporary downtime), or (4) Actions taken by third parties (such as beauty influencers or reviewers). This limitation allows us to focus on delivering exceptional beauty products and customer service without undue legal constraints.